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Is it possbile to add some notes to a call in Finesse?

Hi,

 

I was wondering if there is a way for agents to take some notes and save them in Finesse desktop?

 

We've got the UCCX and we want to give our agents ability to take some notes, save them (probably as a text file), and pass them on to another agent when the call is transferred. I know of some 3rd party gadgets that can do that but I'm looking for ways to do it Finesse without deploying additional servers.

 

Thanks

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Re: Is it possbile to add some notes to a call in Finesse?

Part of your requirement can be done with this gadget:

https://github.com/CiscoDevNet/finesse-sample-code/tree/master/UpdateCallVariableDataSampleGadget

 

you dont necessarily need external server to host the gadget, it can be hosted on UCCX finesse tomcat it self and loaded on agent desktop.

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