06-11-2014 12:19 PM - edited 03-14-2019 01:31 PM
Hello,
I am trying to increase the rings for a Team in CCX. I found instructions for how to do this in version 4 but I haven't found this for 8.5. Is this possible?
Thank you in advance,
Pelton Esannason
06-11-2014 12:41 PM
You assign the ring cycle in UCM not CCX.
06-11-2014 12:53 PM
Ross is correct, you will have to go into the IPCC DN via CUCM and modify the "ring no answer duration"
Hope this helps
Tony
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06-11-2014 03:20 PM
Yes you can do this in UCCX, Right Click on the "Select Resource" Select Properties, Change the "Time Out" to what you want. Remember 1 Ring is ABOUT 4 seconds.
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