Is it possible to integrate with CRS 4 (old CCX) with CUCM 8.5 via CTI?

[serkan]

My customer has an older CCX for Auto Attendant function with CUCM 8.5 .

Is it possible to integrate to them via CTI?

Regards,

[anchoudh]

Hi Serkan,

According to the UCCX compatiability, it is not supported.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

That means the JTAPI clinet verion has not been tested. It is usually the n, and (n-1)th version of the CUCM are compatiable with the nth version of UCCX.

In your case, if you will be using for AA functionality, you may give a try of integrating, it may or may not work. If it dosn't work, TAC will definitely not support it because of incompatiability.

Hope it helps.

Anand

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