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Is it possible to record outbound calls with CCX4.1?

joguevil2008
Level 1
Level 1

Hi,

I am working in a Call Center and have configured IPCC Express 4.1 with Premium Licenses over CCM 4.3.

We can record and play inbound calls but cannot do so with outbound ones. Is there any way to record them? Could you please give me some links or docs?

Thank you in advance

2 Replies 2

nagabhushanamj
Level 1
Level 1

Hi Joguevil,

Are you using any 3rd party server for voice loggers (recording) or with the use of cisco server only.

regards

Naga

No, we are using Cisco CRS Server only (4.1). The fact is that we have automated the incoming call recording but we don't know if there is some other way to do so with outbound calls without using a 3rd party app.