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Is possible to integrate finesse with UCCX 9.0.2

Hi everyone,

     I have requirement from customer.I checked that The CAD not support in this requirement and it possible on finesse.so install finesse on separate server but i not found configuration about finesse integrate with UCCX.I would like to know .Is possible to integrate that? How  to integrate UCCX with finesse (separate server) ?

Thank for your help.

2 REPLIES 2
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Cisco Employee

Hi Piyawat,  

   I think its not possible for UCCX 9.x  after referring to a one year old document How Finesse integrate with UCCX? | Contact Center | Cisco Support Community | 5926 | 11875271 .

Refer  Cisco  Finesse for more details.

Thanks and Regards,

Geevarghese

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It is not possible.

Finesse for CCX is available on CCX 10.0 and higher.

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