If so, are there any caveats?
It requires a cop file not released yet. It is based on teams. So a supervisor assigned to a team should be either cad or finesse. So a supervisor using finesse cannot manage agents using cad or vice versa. Also web chat email requires flash cut.
The mixed mode COP file has been released and you can download it from cisco.com.
yes with the .cop file or SU1.....slacker!
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