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Is there a software tool that will export the Application config

kbeaton
Level 5
Level 5

Is there a software tool that will export the Application configurations from UCCX?

It would really be handy to be able to see all the associated files and their folders

I've inherited a mess and would like to clean things up, but don't want to move or delete anything that's being used...

TIA

3 Replies 3

david.macias
VIP Alumni
VIP Alumni

We’ve developed a tool that exports a lot of the configuration via the API and then some Excel work to see how it all fits together. You can do it yourself fairly simply though. The API, CUIC, and Excel will get you what you need.

david

There are tools both by Cisco and partners that offer export capability, it all depends on what you're looking for and how detailed it needs to be, if it's something you want to pay for, etc.
There's this older discussion for instance you might find helpful, but there are other solutions out there as well.
https://community.cisco.com/t5/contact-center/a-new-uccx-script-visualization-tool/td-p/4422523

I did one in Python and it wasn't too difficult. I can't share it because it is company IP. openpyxl is a great library to create the XLS/CSV document. Put things where there could be a variable number of data elements at the end of a row. Things like application parameters.