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Is there a view or report that would show me the Skills assigned to an Resource\agent?

kbeaton
Beginner
Beginner

I'm looking for a list of Resources\Agents and their assigned Skills in Cisco Unified CCX Administration.

I can find the Resources and the Teams they belong to, but not the Skills they are assigned.

Is there somewhere I can see this?

Is there any kind of data export that would show me all the fields and their values? In CUCM I can export data, how about CCX?

Any input would be appreciated!

 

Thanks

Kelvin

1 REPLY 1

Anthony Holloway
Cisco Employee
Cisco Employee
Cisco published this from a while back:

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118987-check-skill-map-uccx-00.html

Unfortunately, there is no pretty view of it like you're maybe thinking. With the modern movement to API driven solutions, one could quite possible script this up in an afternoon.
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