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Rew Waltman
Beginner

Is there an Aux Work state for Agents for finish up?

       I there a aux work or wrap up state for agents to prevent the next call coming to them? In Avaya bcms it was called Aux Work.

Thanks,

Rew

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david.macias
VIP Advocate

In enterprise and I think also in express, you will have to ask the agent to go into not ready while in wrap up in order to get more time.  You can add a not ready code called Aux Work and track based on that.

david

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