We have an ISN environment set up and running fine.However, we are facing a problem when a call is being tranfered by an agent to another call type skill group using a special dialed number for that call type which in turn triggers an icm script having a queue to skillgroup node as well as two play media nodes.The problem is that the customer-profile data stored on call variables are lost and displayed blank on the other agent's cisco agent desktop (CAD). Understand that in ISN no cti route point is used when tranfering a call but a route pattern is confgured to transfer the call to another destination as mentioned above. So, please if any body knows what the problem is let us know appreciating your help and cooperation.
