Hello,
UCCX v10.6.1
I have one Supervisor in our Call Center that is having an issue with her Supervisor Desktop application. When she clicks on Voice under "Skill Groups > Contact Service Queues > Voice", the pane labeled "Voice CSQs - Team Summary" is blank. Then, when she clicks on an individual CSQ, the pane "Voice CSQ - Summary" is blank as well.
I attempted uninstalling and reinstalling CSD but there was no change. I had also attempted restarting the Cisco Desktop Enterprise Service, and Cisco Desktop Recording and Statistics Service, with no change. Then, a few weeks ago I had a need to reboot the UCCX cluster (*2 servers in HA) and even after the reboot, the issue is persisting.
Any ideas on what else I can check for this person? TAC isn't any help as CSD/CAD is EOS.
Thanks in Advance,
Matt
