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Sergey Tregubov
Beginner

issue with CRS Script Editor 7.0

i've just updated CSR 5.0 to CRS 7.0

upgrading SCript Editor to 7.0, opened script, looks fine, but when i'm trying to change properties java error appears "java.lang.nullpointerexception"

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Accepted Solutions
jgraham
Beginner

Bug ID: CSCso68954

I believe this has already been answered on the forums.

Search for this:

Contact Center: CRSEditor for UCCX 7.0 crashes in XP

In short the fixed is to right clicking the CRS editor icon ...select properties...and then set the compatibility to Windows 2000. Consult the bug ID if this doesn't fix it.

Sorry if duplicates, Cisco's site is sloppy.

View solution in original post

3 REPLIES 3
jgraham
Beginner

Bug ID: CSCso68954

I believe this has already been answered on the forums.

Search for this:

Contact Center: CRSEditor for UCCX 7.0 crashes in XP

In short the fixed is to right clicking the CRS editor icon ...select properties...and then set the compatibility to Windows 2000. Consult the bug ID if this doesn't fix it.

Sorry if duplicates, Cisco's site is sloppy.

View solution in original post

thank you very much, i changed theme to classic and it's fine.

wow, strange bug )

metalium2007
Participant

Yes, indeed that is the bug. I've been able to solve it using that workaround.

If it doesn't works, change too the desktop appearance to windows classic.

rgds,

met

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