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Issue with UCCX agents going not ready if they miss a call

BILL PETERSEN
Beginner
Beginner

Hello

I have an issue where when a UCCX agent misses a call, they automatically go to a not ready state. I just saw a post where they talk about changing a service paramater on ring no answer to keep the state "ready". Is that the fix for that or is there anything else that should be done?

thanks

1 Accepted Solution

Accepted Solutions

Yes.

Try both , see how can they work and choose but both can work .

Amer

View solution in original post

4 Replies 4

Amer rajai Sha'er
Rising star
Rising star

Hello,

Change the below and test.

\program files\wfavvid\SubsystemRmCm.properties

Edit that file and change com.cisco.wf.subsystems.rmcm.agentUnavailRNA=true

to False

Amer

thanks

I also saw a post where they mentioned you could go into the UCCX admin page and go to system parameters, application parameters, system state after ring no answer and set it to ready. Will that also work or just work for some circumstances?

thanks

Yes.

Try both , see how can they work and choose but both can work .

Amer

Thanks

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