IVR - Arrival Type Redirect with Transtation Pattern

[rbriand]

Hi,

I'm using CRS 3.5 with CCM 4.0.2a. I want to create one IVR script which include several conditions in function of the called party.

Let's take an example :

somebody call the Hunt List 2001 or 2002. These numbers are transformed in the CCM by Translation Pattern in order to go to the CTI Route Point (3500) of the IVR Application. I want to keep the Originated Called Number (2001 or 2002) because I want to use this information to route to the correct Hunt Group. So I use the Step "Get Call Contact Info" in my sript to have all information needed. However, the application give me only the number of the Called Party of the CTI Route Point (3500).

Actually, the Translation Pattern of the CCM is like a Direct Call and not like a Redicted Call.

Any Idea to keep the information of the original Called Numer (in my example = 2001 or 2002) in order to use in my script.

Thanks for your answer.

[b.speltz]

Instead of translating to CTI route for IVR, you can try translating to hunt goup

Example,

When someone calls to 123456789, the call manager receive the call and translate the number into extension 5500.

This extension is the pilot for a ephone-hunt

Translation rule 1

Rule 0 ^123456789 5500

Rule 1 ^10000 5500

Ephone-hunt 1 sequential

Pilot 5500

List 100,200,300 Extensions

Final 10000

Timeout 10

[rbriand]

Hi, thanks for your answer.

With you method, you need to configure your gateway in H323 mode. and my Gateway is in MGCP mode.

Have you got an other solution?

thanks