03-11-2013 12:47 PM - edited 03-14-2019 11:23 AM
Can anybody explain how to config the IVR based compaign also known as an unattended or unassisted campaign in 8.x ?
Regards
03-11-2013 02:31 PM
Hi,
the Outbound Option Guide (pick your version:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps524/prod_installation_guides_list.html) has all the information you need. Keyword: transfer to IVR campaign.
G.
03-11-2013 11:28 PM
I am not able to open this doc, can u please email me at hina.jabeen@gmail.com?
03-14-2013 02:37 AM
Hi, what is the exact version of your ICM?
03-15-2013 03:16 PM
8.5.2
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