I see a App ID that is -1, which doesn't exist as a script or application. It shows a bunch of Abandoned calls. Does anyone know what this is? CCX 3.5 (yes very old)
Figured this out, they are agent to agent calls or ivr to ivr calls etc.
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: