Hello and thank you in advance,
We are running IPCC/UCCE with 4 IVR PG's.. We are discussing rolling VoIP with IPCC/CAD out to another location but need to get some info from our current system before we can move forward.
We are trying to determine A) How many IVR Port licenses we currently have. B) How many IVR Ports we utilize at any given time.
We are attempting to figure out if we need more IVR ports. We currently have 500 CAD licenses but only use about 125 so I know we are good there.
Thank you
Marc