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IVR Port problem

Abood
Beginner
Beginner

hello

 

 

i need help after i got new license from Cisco ( Re-Host )  .. in UCCX

 

IVR port was x2  now it's 0 ...

 

Package: Cisco Unified CCX Standard

Total IVR Port(s): 0

High Availability : Disabled

Cisco Unified CCX Maximum Agents: 400

 

 

so i want it to be x2 .. i cant call ...so wut i do now ?

1 Reply 1

Mukesh Singh
Beginner
Beginner

Hi,

which version of UCCX you are running? starting from UCCX 11.6 there are only two license packages are available, i.e Enhanced and Premium.Did you share license MAC to TAC to generate license?

 

if you are on previous version of UCCX then Standard license package dose not have HA capability. Here is the feature list based on license.

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