IVR prompt play and connect to agent?

[Sonam]

Hi,

I am using uccx, cucm 11.5 . I wanted to know if calls will hit agent and play ivr prompt at the same time. As long as agent is not picking up call, play ivr prompt . Is this possible? 

[Ahmed Adeyemi]

Can you clarify what you mean?

I'm assuming that you want to play a prompt and route to an available agent?

The way this would work is you will play any IVR Prompt and once the prompt is done playing, then it will go to the select resource step to route to an agent. If the agent is not available, then the call may queue and follow any other logic you may have configured. But Essentially, once the call routes to the agent, it will not play any IVR prompt or else the call is sent back to the queue.

[Anthony Holloway]

Or you could separate the Select Resource step from the Connect step and play a prompt just prior to routing the call to the Agent. But yeah, when the Agent's phone is ringing, then Network Music on Hold takes over.

[Sonam]

Thank you Anthony,
MOH should be taking care of it.

[Sonam]

Than you Lyon.
Actually i wanted to know if there is way to play IVR and ring agent at the same time.
Thank you for you respond Lyon