cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

1274
Views
5
Helpful
2
Replies
Highlighted
Beginner

Jabber Agent Login UCCX 10.6.1

UCCX 10.6.1 CUPS 10.5.2  CUCM 10.5.2

 

Is it possible to have agents login to CAD with only Jabber (v11.6.2)as their phone client?  Obviously we are trying to avoid licensing issues with the desktop phones and CIPC.  I've tried unsuccessfully logging into CAD with only Jabber open.  I get the error "Login failed due to configuration error.  Please ask your system administrator to associate your phone with RM JTAPI Provider user ID according to the instructions in the Admin Guide."

 

Edit:  I was able to login to CAD with only Jabber open after removing the CIPC phone from the RMCM application user.  My next question is all my call center agents don't appear to have a Jabber device profiles.  Are their license considerations if I created the requisite profiles?  I'm afraid it's gong to be a wash whether I use CIPC or Jabber?

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Master

Re: Jabber Agent Login UCCX 10.6.1

Yes Jabber device (CSF for desktop jabber) is just like a phone from licensing perspective, it will use Enhanced UCL license in CUCM, if you have CUWL or Enhanced Plus then you can have 10 or 2 devices associated to single user respectively.  

Also, keep in mind shared line is not supported for ACD extensions, so if your end goal is to use Jabber and Desk phone for agent both of them cannot have the same ACD extension.

2 REPLIES 2
Hall of Fame Master

Re: Jabber Agent Login UCCX 10.6.1

Yes Jabber device (CSF for desktop jabber) is just like a phone from licensing perspective, it will use Enhanced UCL license in CUCM, if you have CUWL or Enhanced Plus then you can have 10 or 2 devices associated to single user respectively.  

Also, keep in mind shared line is not supported for ACD extensions, so if your end goal is to use Jabber and Desk phone for agent both of them cannot have the same ACD extension.

Beginner

Re: Jabber Agent Login UCCX 10.6.1

Thank You...that's what I thought just a confirmation.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards