During a recent Failover testing the jabber devices (CSF profiles) failed to register based on the priority defined in CM group. The other Cisco handsets automatically registered themselves to the UC server at the secondary subscribers. But this did not work for Jabber clients. The Jabber client lost connectivity when the primary sub was disconnected. In Jabber, here was the connection status: Presence: xx.xx.xx.xx Connected Deskphone: xx.xx.xx.xx Not Connected The Deskphone connectivity should have automatically switched from subscriber 1 to subscriber 2. But this didn't occur. How to troubleshoot this issue?
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...