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JTAPI and Application Service running partially on CRA

Aun Iqbal
Level 1
Level 1

Eror msg:

-------------

MIVR-SS_TEL-2-SS_PARTIAL_SERVICE:JTAPI subsystem in partial service: Failure reason=Some trigger can only be initialized partly - TPG[id=7,state=IN_SERVICE]

Any idea whats causing it?

cheers :)

1 Reply 1

jsivulka
Level 5
Level 5

Cause

This issue can occur when there is an issue with the CTI ports.

Resolution

Unassociate and reassociate all devices from JTAPI user. Then, restart the CRS Engine and the Cisco CallManager Servers