Knoahsoft: Unable to download wmv format recording from Knoahsoft to desktop (downloading wav and mp3 has no problem)

[Ferdinand.woo]

Hi All,

Can anyone shed some light on this? we are trying to download our recordings on our desktop as wmv format but it is not completing. but for wav and mp3 it is working perfectly fine.

Please help.

Ferdinand

[Andrew Skelly]

What format does Knoahsoft store their recordings in?

[rtipirneni]

Hi Andrew,

Knoahsoft Stores it calls in mixed format in the form of .fwd and .bwd files.

Once a call is requested for playback or download there is a dedicated service which converts these two files into mp3 or WAV cormat.

Thanks.

[Jigneshshah219]

Hello Ferdinand , Andrew

Please have a support case opened for this with complete details & our team will help you,

Regards

Jignesh Shah