Kuando or Blynclight with Agent Status

[rikardkrvaric]

Has anyone gotten a Kuando Busylight or Embrava Blynclight to work with a UCCX agent's status?
I'm thinking perhaps a large blinking light will notify the agent he/she is "Ring no Answer" unavailable.

Or perhaps some similar notification system?

I am using UCCX 10.6, Jabber 11.7, and the Desktop Agent currently - going to Finesse this year.

Richard

[James Hawkins]

Hi, VSR2 who develop wallboard software offer a product that puts a big yellow warning on the agent screen if they are in the Not Ready state.

http://www.vsr2.com/agentalert

[pempeigne · Accepted solution]

The Embrava Blynclight and busylight products support Agent status display for Cisco Finesse and underyling UCCE/UCCX.
It is all part of the Contact Center Optimization feature license which also includes other pretty cool features such as a Personal Wallboard using the new Blynclight Nameplate product. You can see the feature set here:
https://embrava.com/pages/contact-center-optimization-for-cisco-finesse