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Beginner

Latency between VXML gateway and Nuance server

Hello,

We were having Vxml gateway and Nuance server in same data center in the US, now we are working on data center migration so Vxml gateway and Nuance server are going to be in two different location in the US.

Could you please tell what would be the maximum latency ( round trip delay) between Vxml gateway and Nuance server so that latency shouldn't  impact our speech enabled  CVP IVR applications.

 

 

 

Thanks

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Hall of Fame Master

Re: Latency between VXML gateway and Nuance server

That is a question for Nuance so you need to ask them, you will also need to know which Nuance product and what version.

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Enthusiast

Re: Latency between VXML gateway and Nuance server

See this document for more info:

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Design/Guide/ucce_b_soldg-for-unified-cce/ucce_b_soldg-for-unified-cce_chapter_01011.html#concept_FE2AD205EDB258C239D373B92DEEFBE6

 

'Cisco does not test or qualify speech applications in WAN environment. For guidelines on design, support over WAN and associated caveats, see the vendor-specific documentation. TAC provides limited support (as in the case of any third-party interoperability certified products) on issues related to speech applications.'

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