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Beginner

Latency issue with Finesse Rest API for phone web app

Hi

We have built softphone web app using finesse Rest api. we have used below APIs. Our partners compiling about latency issue while doing changeState and other call control APIs. We did observe 10 to 15 secs taking for requests to reach Finesse Server. This latency not happening all time with all partner agents. We did capture all logs from agent and unable to find any kind of issue. whenever we tested with our partner using Finesse Desktop client, there is no latency at all. We did observe finesse desktop calls systemInfo everyone 1 min and  We have implemented systemInfo for web app. Can you please help us what could be issue.

Logs which got captured

  • Capture firewall logs
  • Capture LAN utilization logs
  • Capture LAN switch logs
  • Capture workstation softphone logs
  • Internet connectivity logs

Note: IPC is connected over MPLS and Finesse API calls are going over MPLS  network

HTTPMethod

GET

PUT

POST

getState

signIn

makeCall

getDialogs

signOut

bargeCall

sysInfo

changeState

startSilentMonitorCall

getTeamMembersInfo

makeConsultCall

conferenceCalls

transferCall

dropCall

updateWrapUpReason

updateCallVariables

sendDtmfString

answerCall

holdCall

retrieveCall

interceptCall

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1 REPLY 1
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Cisco Employee

Re: Latency issue with Finesse Rest API for phone web app

Hi,

If it takes 10 to 15 seconds to reach Finesse, there is probably an issue with your network configuration. Are you able to reproduce this latency when the API request is made manually via Postman?

Thanx,

Denise