Latency issue with Finesse Rest API for phone web app
We have built softphone web app using finesse Rest api. we have used below APIs. Our partners compiling about latency issue while doing changeState and other call control APIs. We did observe 10 to 15 secs taking for requests to reach Finesse Server. This latency not happening all time with all partner agents. We did capture all logs from agent and unable to find any kind of issue. whenever we tested with our partner using Finesse Desktop client, there is no latency at all. We did observe finesse desktop calls systemInfo everyone 1 min and We have implemented systemInfo for web app. Can you please help us what could be issue.
Logs which got captured
Capture firewall logs
Capture LAN utilization logs
Capture LAN switch logs
Capture workstation softphone logs
Internet connectivity logs
Note: IPC is connected over MPLS and Finesse API calls are going over MPLS network
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...