Launching windows app via Finesse

[Kristopher Tan]

Is there any way to launch a windows application via Finesse? I'm looking to run a DOS command line on the agent's computer when a call comes in to start up another application and pass it a few of the enterprise parameters.

[ivan.gemmet · Accepted solution]

You can do that with a java applet, have a look at the ThickClientScreenPopSample Gadget under Finesse sample gadgets for an example.

Or you could write a small application that receives web requests and opens then the command window. But for that you would need to install this application on the client. Directly over Finesse (javascript) you don't have the possibility to interact with the operation system.

[lohjintiam]

Hi,

Will this do the same thing as how CAD was doing the launch external application?

Thanks!

-JT-

[dekwan]

Hi,

I am not too familiar with the CAD launching external application, but I think it will be similar enough.

Thanx,

Denise