Learning Labs - Finesse

[PauloSena30632]

Greetings.

I don't know if it's the proper place to asking about this matter. Please let me know if i should ask elsewhere.

I'm a beginner in Finesse and i'm trying to do the learning labs, specifically the recommended by Cisco "Basic User REST APIs" and "Finesse – Basic User REST APIs with XMPP Events". But i'm kind of stuck in both of them.

Both labs have an step where a request should be made to call the User API, using the Basic Auth on Postman with an user and password provided (in XMPP Events lab, i must provide also XML data on request body). But when i submit the request, i get the error "HTTP Status 401 - Unauthorized - This request requires HTTP authorization".

I found a thread here last week where a Cisco developer told about issues in Sandboxes certificates. Could this be somehow related to this error?

I'm using Postman with SSL verification turned off.

Thanks in advance for any hints.

[dekwan]

Hi,

This is the correct place and thank you for letting us know that this system is also having the same issue. We will fix this issue ASAP.

Thanx,

Denise

[PauloSena30632]

Adding to discussion, it seems that all the learning labs steps using basic authorization through Postman are getting the HTTP 401 error, either using GET or PUT requests.

I also could not login on Agent Desktop to see the sample gadget on the "Finesse – User JavaScript APIs" using the username/password/extension provided.

[dekwan]

Hi,

Yes. We are still trying to fix the issue.

Thanx,

Denise