license utilization on UCCX 7.0

[rehan_uet]

How can we check the agent license utilization (agent license in use at any time) in UCCX.

[brian1mcc]

Using the real time reports is the way I've done it in the past ...

Appadmin --> Tools --> Real Time Reporting --> Overall Cisco Unified Contact Center Express Stats

Brian

Please rate helpful posts

[anchoudh]

Hi,

Please refer the below thread,

https://supportforums.cisco.com/thread/2165776

Thanks,

Anand

[Aaron Harrison]

Hi

There's also on the Windows releases an .exe called showlicenseusage.exe (possibly prog files/wfavvid/bin) which dumps out teh current license usage and who's using it - that includes Supervisor seats as well.

In 9.0(2) there is finally (i believe) a report to show peak usage on a historical basis. Pre that it's all realtime or nothing.

Aaron