cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
267
Views
0
Helpful
3
Replies
Beginner

license utilization on UCCX 7.0

How can we check the agent license utilization (agent license in use at any time) in UCCX.

3 REPLIES 3
Enthusiast

license utilization on UCCX 7.0

Using the real time reports is the way I've done it in the past ...

Appadmin --> Tools --> Real Time Reporting --> Overall Cisco Unified Contact Center Express Stats

Brian

Please rate helpful posts

Engager

license utilization on UCCX 7.0

Hi,

Please refer the below thread,

https://supportforums.cisco.com/thread/2165776

Thanks,

Anand

Highlighted

license utilization on UCCX 7.0

Hi

There's also on the Windows releases an .exe called showlicenseusage.exe (possibly prog files/wfavvid/bin) which dumps out teh current license usage and who's using it - that includes Supervisor seats as well.

In 9.0(2) there is finally (i believe) a report to show peak usage on a historical basis. Pre that it's all realtime or nothing.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards