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Beginner

Licenses in Use

How do I tell how many licenses I'm actually using in CCX 8.0.2?

Under System -> License Information -> Display License(s)

I only get how many licenses I have.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Rising star

You can see how many you are currently using by going to CCX App Admin - Tools - Real Time Reporting.

From there, go to Report - Overall Cisco Unified Contact Center Express Stats

That will show you number of logged in agents, thus the number of licenses currently being used.

Please rate helpful posts by clicking the Chuck Taylor logo!

View solution in original post

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VIP Mentor

The method for doing this is documented in the CLI admin guide, and looks like this:

admin:show uccx cad license usage

License Report for seat:

        5 of 5 available.

        Lessees:

License Report for email seat:

        200 of 200 available.

        Lessees:

License Report for admin - desktop:

        1 of 1 available.

        Lessees:

License Report for admin - enterprise:

        1 of 1 available.

        Lessees:

License Report for admin - personnel:

        1 of 1 available.

        Lessees:

License Report for admin - cti config:

        1 of 1 available.

        Lessees:

License Report for admin - presence:

        1 of 1 available.

        Lessees:

admin:

View solution in original post

4 REPLIES 4
Highlighted
Rising star

You can see how many you are currently using by going to CCX App Admin - Tools - Real Time Reporting.

From there, go to Report - Overall Cisco Unified Contact Center Express Stats

That will show you number of logged in agents, thus the number of licenses currently being used.

Please rate helpful posts by clicking the Chuck Taylor logo!

View solution in original post

Highlighted

Does the Logged-In Resources count against the Cisco Unified CCX Enhanced Seat(s) under license information?

Highlighted
VIP Mentor

The method for doing this is documented in the CLI admin guide, and looks like this:

admin:show uccx cad license usage

License Report for seat:

        5 of 5 available.

        Lessees:

License Report for email seat:

        200 of 200 available.

        Lessees:

License Report for admin - desktop:

        1 of 1 available.

        Lessees:

License Report for admin - enterprise:

        1 of 1 available.

        Lessees:

License Report for admin - personnel:

        1 of 1 available.

        Lessees:

License Report for admin - cti config:

        1 of 1 available.

        Lessees:

License Report for admin - presence:

        1 of 1 available.

        Lessees:

admin:

View solution in original post

Highlighted

Thanks.