Finesse 10.6.1 - Live Data Gadget for Voice CSQ Agent Detail - Did a File Save As and created another version of this report.
Got the Link number and put it in Live Data Gadget.
New report - Edited Default filter - Basic - chose the Team ; Edited filter - Advanced - chose to edit the CSQ and chose a couple of particular CSQs for that Team. Checked the box "Bypass Filter Dialog".
When I run the report in CUIC (co-Res with UCCX) - it works like I want, I see only the team I want and only the CSQs for that Team that I want. (Several CSQs, but some Supervisors only need to watch certain CSQs)
That same report in Finesse gadget does not give the same results as when I run it in CUIC.
In the gadget in the Finesse layout I have tried the following,
1) I did not have the Team name or Vocie CSQ name specified in gadget - produced all the CSQs in the report no matter the team
2) Entered the Team name (%20XYZ) in the gadget in this spot --> &filterId=VoiceCSQDetailsStats. agentId=CL - Produces the right Team but not the correct CSQ (the one specified in Advanced filter in report)
3) Entered the Team name (%20XYZ) in the gadget in this spot --> &filterId=VoiceCSQDetailsStats. agentId=CL AND in this spot -->agentVoiceCSQName=CL</gadget>
<gadget>https://localhost:8444/cuic /gadget/LiveData/LiveDataGadget.jsp? gadgetHeight=310&viewId =9A7A14CE10000140000000ED0A4E5E6B &filterId=VoiceCSQDetailsStats. agentId=CL&compositeFilterId =VoiceCSQDetailsStats.AgentVoiceCSQNames. agentVoiceCSQName=CL</gadget>
The Supervisor running hte Finesees desktop has the skill for the CSQ ; the Supervisor is listed as a Secondary Supervisor for this Team ; the Team has the CSQ needed.
Any ideas ?
Solved! Go to Solution.
Based off of your description, it seems like you have already followed these steps, but here is the link to the documentation for others: Cisco Finesse Administration Guide Release 11.0(1) - Manage Desktop Layout [Cisco Finesse] - Cisco
When you say "Link number", I assume you mean the ViewId? I'm not an expert in modifying the filter for the Live Data gadget. I will try to get someone with this knowledge to answer this.