cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
786
Views
0
Helpful
4
Replies

Live report in Cisco Unified Intelligence Center

Good afternoon, I'm investigating a bit about how I can add a column to a live report, what I want to do is add an additional column to the ones I already have, to show the time that each agent takes in a certain state.
I was looking on youtube and in the following link:

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-user-guide-list.html

however I could not find how to do it.
I appreciate very much if someone has an idea of how to do it.

 

 

1 Accepted Solution

Accepted Solutions

Ratheesh Kumar
VIP Alumni
VIP Alumni

Hi there

Also please post your question on this. There are there are lot of CCX and CUIC developers active on that community. I hope you get your answer

 

https://communities.cisco.com/community/developer/reporting

 

Hope this Helps

Cheers
Rath!


***Please rate helpful posts***

View solution in original post

4 Replies 4

Ratheesh Kumar
VIP Alumni
VIP Alumni

Hi there

Also please post your question on this. There are there are lot of CCX and CUIC developers active on that community. I hope you get your answer

 

https://communities.cisco.com/community/developer/reporting

 

Hope this Helps

Cheers
Rath!


***Please rate helpful posts***

thank you very much, that I will do!

regards

I found how to do it, here the reference video.

https://www.youtube.com/watch?v=1KqDesB0SEo

Excellent, Appreciate you posting it back.

Hope this Helps
Cheers
Rath!

***Please rate helpful posts***


Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: