03-28-2016 01:43 AM - edited 03-14-2019 03:54 PM
Greetings!
There is a UCCX Cluster with configured locale. When operators connect to the Finesse on the primary server they see localized interface. But when they switch to the secondary server in failover scenario they see Finesse interface in English. What can be a reason of this behaviour ?
Solved! Go to Solution.
03-28-2016 05:00 AM
Yuriy, as you will notice uccx-language-pack_19-11.0.1.10000-1.cop is missing on the Secondary server that I was expecting. Install it on the secondary server as well and you should be good then, below is the link to download Language cop file
https://software.cisco.com/download/release.html?mdfid=286287033&flowid=76362&softwareid=280840578&release=10.6%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest
Regards
Deepak
03-28-2016 04:08 AM
Have you installed the language pack to the secondary UCCX server as well?? Do a show version active from CLI of both the servers and compare
Regards
Deepak
03-28-2016 05:00 AM
Hello Deepak,
Output from the servers:
Primary server:
admin:show version active
Active Master Version: 11.0.1.10000-75
Active Version Installed Software Options:
uccx-language-pack_17-10.6.1.10000-1.cop
ciscouccx.1061.MixedMode.7.cop
uccx-language-pack_19-11.0.1.10000-1.cop
ciscouccx.1061.dst-updater-tzdata-2015a-el6.cop
uccx-language-pack_17-10.6.1.10000-2.cop
ciscouccx.106x.cucm11-compatible.14.cop
Secondary server:
admin:show version active
Active Master Version: 11.0.1.10000-75
Active Version Installed Software Options:
ciscouccx.1061.MixedMode.7.cop
ciscouccx.1061.dst-updater-tzdata-2015a-el6.cop
uccx-language-pack_17-10.6.1.10000-2.cop
ciscouccx.106x.cucm11-compatible.14.cop
uccx-language-pack_17-10.6.1.10000-1.cop
The only difference is uccx-language-pack_19-11.0.1.10000-1.cop package. Can I install the COP on the second server of production system without any additional actions ?
03-28-2016 05:00 AM
Yuriy, as you will notice uccx-language-pack_19-11.0.1.10000-1.cop is missing on the Secondary server that I was expecting. Install it on the secondary server as well and you should be good then, below is the link to download Language cop file
https://software.cisco.com/download/release.html?mdfid=286287033&flowid=76362&softwareid=280840578&release=10.6%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest
Regards
Deepak
03-28-2016 05:04 AM
Thank you very much!
03-28-2016 05:08 AM
My pleasure Yuriy and thanks for updating the forum.
Regards
Deepak
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide