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Yuriy Ivkin
Beginner

Locale in UCCX 11.0

Greetings!

 There is a UCCX Cluster with configured locale. When operators connect to the Finesse on the primary server  they see localized interface. But when they switch to the secondary server in failover scenario they see Finesse interface in English. What can be a reason of this behaviour ?

1 ACCEPTED SOLUTION

Accepted Solutions

Yuriy, as you will notice uccx-language-pack_19-11.0.1.10000-1.cop is missing on the Secondary server that I was expecting. Install it on the secondary server as well and you should be good then, below is the link to download Language cop file

https://software.cisco.com/download/release.html?mdfid=286287033&flowid=76362&softwareid=280840578&release=10.6%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Regards

Deepak

View solution in original post

5 REPLIES 5
Deepak Rawat
Cisco Employee

Have you installed the language pack to the secondary UCCX server as well?? Do a show version active from CLI of both the servers and compare

Regards

Deepak

Hello Deepak,

Output from the servers:

Primary server:

 admin:show version active
Active Master Version: 11.0.1.10000-75
Active Version Installed Software Options:
uccx-language-pack_17-10.6.1.10000-1.cop
ciscouccx.1061.MixedMode.7.cop
uccx-language-pack_19-11.0.1.10000-1.cop
ciscouccx.1061.dst-updater-tzdata-2015a-el6.cop
uccx-language-pack_17-10.6.1.10000-2.cop
ciscouccx.106x.cucm11-compatible.14.cop

Secondary server:

admin:show version active
Active Master Version: 11.0.1.10000-75
Active Version Installed Software Options:
ciscouccx.1061.MixedMode.7.cop
ciscouccx.1061.dst-updater-tzdata-2015a-el6.cop
uccx-language-pack_17-10.6.1.10000-2.cop
ciscouccx.106x.cucm11-compatible.14.cop
uccx-language-pack_17-10.6.1.10000-1.cop

The only difference is uccx-language-pack_19-11.0.1.10000-1.cop package. Can I install the COP on the second server of production system without any additional actions ?

Yuriy, as you will notice uccx-language-pack_19-11.0.1.10000-1.cop is missing on the Secondary server that I was expecting. Install it on the secondary server as well and you should be good then, below is the link to download Language cop file

https://software.cisco.com/download/release.html?mdfid=286287033&flowid=76362&softwareid=280840578&release=10.6%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Regards

Deepak

View solution in original post

Thank you very much!

My pleasure Yuriy and thanks for updating the forum.

Regards

Deepak

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