cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
604
Views
0
Helpful
3
Replies
Highlighted
Beginner

Logged-In Resource Check

How do i perform a check to see if there are any logged-in resources before the caller is placed into queue.  The need is to prevent callers from being placed into queue in case the company is closed during what would normally be open hours.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Hi,

Use the Get Reporting Statistics step in the scripts to get the realtime statistics.

Based on the result, u can direct ur call-flow.

Regards,

Kumar

View solution in original post

3 REPLIES 3
Highlighted
Engager

UCCE or UCCX?

david

Highlighted

UCCX 7

Highlighted

Hi,

Use the Get Reporting Statistics step in the scripts to get the realtime statistics.

Based on the result, u can direct ur call-flow.

Regards,

Kumar

View solution in original post