12-03-2009 11:08 AM - edited 03-14-2019 04:56 AM
How do i perform a check to see if there are any logged-in resources before the caller is placed into queue. The need is to prevent callers from being placed into queue in case the company is closed during what would normally be open hours.
Solved! Go to Solution.
12-03-2009 08:26 PM
Hi,
Use the Get Reporting Statistics step in the scripts to get the realtime statistics.
Based on the result, u can direct ur call-flow.
Regards,
Kumar
View solution in original post
12-03-2009 01:37 PM
UCCE or UCCX?
david
12-03-2009 02:24 PM
UCCX 7
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