Logging into CAD

[bobbywires]

                   I get the following message when i try to log into CAD "An extension on the agent phone is shared with one or more other devices. The configuration is not supported" I apprciate any help. Thanks,

[Chris Deren]

Shared lines are not supported with acd, remove the line appearance from non call center phones/devices.

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[bobbywires]

Is that only for the agent extensions?

[Bill Brown]

Yeah, you can only assign one ICD extension per user account.  Any regular extension should work fine.  I actually have a user not logged on extension for all my Extension Mobility enabled devices.  It is working accrossed about 100 computers and 20 hard phones.

[Ahmad Abuhannoud]

In Call Manager, go to Call Routing > Route Plan Report, find the extension and de-associate any additional devices/extension mobility profiles found under CTI controlled devices.

Hope this helps,

Ahmad

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