Logout Agent if accidentally close browser

[smeegada1]

I am using beforeunload function and below code works fine if agent accidentally close browser but same code is executing if agent is trying to logout using sign-out button.Does any one have idea how i can skip this logic if agent try to logout in normal way.

    $(window).on('beforeunload', function () {           

           return "You cant close the browser without going to NOT_READY and then LOGOUT!";

           rc = { id: '28' };

           user.logout(rc, {

               success: makeCallSuccess,

               error: makeCallError

           });

        });

Any help is really appreciated.

[dekwan]

Hi,

Maybe you can do an agent state check within that function? Depending on when that function is called, that the agent state is LOGOUT?

Thanx,

Denise

[smeegada1]

Thanks Denise.I tried below code just to check whether we get alert when we click on SIGN-OUT dropdown but no luck.Do you know why?

  if (user.getState() == "LOGOUT") {

  alert("In LOGOUT");

[dekwan]

Hi,

The code looks fine. Maybe the agent state isn't actually LOGOUT. I am not sure when the beforeunload function gets called. You should use the browser's developers tool to see what the agent state is in that function.

Thanx,

Denise

[smeegada1]

Hi Denise,

I did try above scenario and when agent click Logout/Sign Out on right top, agentstate is still NOT_REEADY and nothing like 'LogOut' to check condition in my code.Any idea?

[dekwan]

Hi,

I don't think there is a way then. Checking the state is the only thing I can think of, but it seems from your testing that no matter if you click the X or the logout button, the agent is in NOT_READY state when the beforeunload is called.

Thanx,

Denise