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Longest Available does not work different concurrent task limits CSCur46587 -Workaround

Hi All,

My ICM queue to skill group and Concurrent task limit is conflicting where the chats are dumped to the longest available agent continuously untill the concurrent task limit is maxed out.

Could you please any one share anyone with an workaround to fix that.

Bug : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur46587/?reffering_site=dumpcr

Thank you.

Regards,

Das

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