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Looking for a sample UCCX Script

rwalton25
Level 1
Level 1

Looking for a sample UCCX Script that offers a Welcome, Please Hold, and then prompts to go to voicemail if caller does not want to stay in the queue.

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee

Do you already have a working script to build from?  I.e., Do you already play prompts and send to queue today?  Are you just looking for the voicemail option?

 

EDIT: I worked with OP in a private Webex and it turns out that the issue was simply that they were attempting to adjust a loop counter in order to opt out to voicemail, but the variable adjustment they made in the variables pane, was being overwritten by a Set step inside the script, thus ignoring OP's edit.