We have an issue wherein only one user is being affected. Randomly, she can see an error "Lost connection to XXXXXX. Please wait for a reachable Finesse Server to be found."
She mentions that she still has an internet as well as, her other colleagues do not have this whenever they are logged in.
Any inputs on this?
Can you confirm in the Agent State Detail Report (in Intelligence Center) that the agent is getting reason code 255?
What version of UCCX are you running? Is it a cluster over WAN deployment?
The report is under Report > Stock > Unified CCX Historical > Inbound.
Moreover, this issue is related to network problems. You should start with some basic troubleshooting (cabling replacement, checking port error in the switch, etc.).
Let me know.
Thanks for your help! We were able to solve it by changing user's machine which is already old and running old Windows processor. Network connectivity were good.
As I said in my previous reply, this issue is mostly related to network problems. You should start with some basic troubleshooting (cabling replacement, checking port error in the switch, etc.).
Also, if you're using a proxy for your HTTP traffic, you should try disabling it in the IE network configuration and monitor the agent PC.
We have the same problem from all call center locations since upgrade to Finesse 11.6. Never had any issues when using finesse 11.0. Is this a software bug.
Did you get anywhere with this? Exact same version and exact same issue, however only seems to be affecting windows 10 machines, regardless of browser, although mainly using Firefox.
Please verify the comparability matrix
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