Make a REST call to CUIC from Finnesse Desktop - UCCX

[W S H FERNANDO]

Hi Experts

I'm having some requirement to show some statistics in Finesse Desktop, So what I thought to make a REST call to CUIC and get some statictiscs (including callvariable data) and filter from the calling number in js script.

Anyone having some guide to make a REST call to CUIC ? is that CUIC is supporting REST ?

this is UCCX 11.6 Deployment.

Regds

Sasith

[dekwan · Accepted solution]

Hi Sasith,

Unfortunately, CUIC doesn't expose any REST APIs. Finesse also doesn't provide any queue statistics for UCCX.

A few folks have said that UCCX has realtime apis. Take a look at the thread here: Is it possible to get realtime CSQ data from the UCCX Config API?

Thanx,

Denise

[MuhammadAamir2730]

Can someone please upload a video tutorial for how to use Make Rest API in ccx editor 

[W S H FERNANDO]

Thanks Denise

Information is useful

Regds

Sasith