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Make CONSULT call without going on hold?

FuzzyCoder
Level 1
Level 1

In my scenario, I have an inbound call connected to an agent.  The agent needs to call a third party to create a conference.

I send the CONSULT request, and once the third party outbound call answers, I send a CONFERENCE and then all 3 parties can talk to each other.

The problem is that the inbound leg of this call is put on hold while the outbound leg is ringing.  I want the inbound and the agent to both hear the ringing and call progress of the outbound call.

How do I accomplish this, since the default CONSULT behavior is to place my inbound leg on hold?

4 Replies 4

Gerry O'Rourke
Spotlight
Spotlight

I don't believe this is possible.

Gerry

FuzzyCoder
Level 1
Level 1

If CONSULT/CONFERENCE won't support it, is there any other way to accomplish this?   It's a requirement of my application.

isn't possible to send the CONFERENCE just after the CONSULT (Don't wait for the 3party to answer).

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

Yes - I think that is possible.