Hi, anybody knows how to use MAKE_PREDICTIVE_CALL_REQ?
The intention is to make an outbound call and obtain call clasification information, using CTI protocol. I have UCCE and UCM.
a) what should I use for OriginatingDeviceID?
b) which module is expected to make the call classification analysis that this function is supposed to provide? (is it cvp?)
Thanks in advance
Solved! Go to Solution.
It used to be supported on a 3rd party ACD integration that had its own dialer. Not sure which ACD it was. I don’t think it’s supported their anymore, but would need to double check.