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Beginner

MAKE_PREDICTIVE_CALL_REQ

Hi, anybody knows how to use MAKE_PREDICTIVE_CALL_REQ?

The intention is to make an outbound call and obtain call clasification information, using CTI protocol. I have UCCE and UCM.

In particular:

a) what should I use for OriginatingDeviceID? 

b) which module is expected to make the call classification analysis that this function is supposed to provide? (is it cvp?)

Thanks in advance

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Cisco Employee

This 3rd party request is not supported with UCCE.

David

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Cisco Employee

This 3rd party request is not supported with UCCE.

David

View solution in original post

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Thanks David. And in which Cisco environment is this request supported?

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It used to be supported on a 3rd party ACD integration that had its own dialer. Not sure which ACD it was. I don’t think it’s supported their anymore, but would need to double check.

David

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