First of.. what use role is required to use this API? I presume Admin... yet in my experiments, if I take an admin, remove its admin role, I can still use its credentials to perform operations. It's only some time after that it stops working. And that means I can't reliably trial&error to figure out what is needed.
Secondly, the type field of a resource seems to have two values, 1 = agent, 2 = supervisor. What about the reporting and admin roles.. how can I assign them from an application using the UCCX configuration API?
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...