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Malicious Call Identification

Hi All,

Have any of you had any experiance with enabling MaliciousCallIdentification in a UCCE environment with the call landing on CVP before being sent to an agent.

Call flow looks like 

Customer --> PSTN --> CUBE --> CVP --> (Execute routing script) --> Agent

in this scenerio can we enable MCID feature either on the agents phone or may be on the CUBE itself.

I was having a look at the below document

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-feature-configuration-guide_1201/cucm_b_cucm-feature-configuration-guide_1201_chapter_0100001.pdf

and can see that MCID-O is the only supported feature.

MICD is also not supported on SIP trunks, wondering what the road map is as most of the customer now use CUBE for PSTN connectivity.

 

Rakesh Kashyap

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