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Masking the outbound skillgroup CUCM_PG to another skillgroup

pathyilbinu
Level 1
Level 1

When agents make manual outbound calls , the skill group is displayed as CUCM_PG_1.Cisco_Voice.defa  in Livedata.

Is there a way to change / mask the skill group to some other name so that supervisors can view in CUIC as manual outbound.

1 Reply 1

Omar Deen
Spotlight
Spotlight
Change the default skill group... Create a skill group, something like AllAgents and apply it to all agents and make it their default skill group.
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