Maximum Retention of QM and AQM

[bmaranga]

Hi,

I would like to know if there is a maximum retention of AQM and QM recordings even if they are in a storage attached. One of our client require a 3 years call retention of QM and im attaching a hitachi storage to my solution directly attached to the UCS where AQM and QM will be installed.

Tnx

[Graham Old]

I think audio recordings is 10 years. Screen recordings are less but I can't remember what.

You are limited by how much disk space you have to keep the recordings and also by what version of SQL you have installed and the memory.

The SQL determines how many recordings you can keep.

<500K SQLExpress

500K - 2million SQL Standard

2 - 4 million SQL Standard not on the QM base server

>4 million SQL Enterprise not on the QM base server

If you get over to portal.calabrio.com and get yourself registered they have spreadsheet you can download and that will estimate how much disk space you need for recordings

Graham